Contact Us + FAQ + Shipping Policy

Contact Us + FAQ + Shipping Policy

Order Questions or Issues? Please Include Order # so we can help ASAP!

Order Issues? Email:

EMAIL: slimebynicholejacklynehelp@gmail.com 

REFUND POLICY:

At Shop Nichole Jacklyne, we do not offer refunds for returns. However, we do offer store credit for returns. If you would like to make a return, there is a $5 restocking fee that will be deducted from your store credit. This fee helps cover the costs associated with processing and restocking the returned item.

 

All of our homemade slimes are handmade and hand shipped by us! Please see processing time a the top of the store page :)

Please be patient as we are a small business striving to get orders out as fast as possible and with love + care.

Commonly Asked Questions

Q: "My child ordered without my approval...."

A: We understand that you are upset that your child made an order without your permission and that you would like a refund.

We want to assure you that we take the responsibility of protecting our customers' financial information very seriously. We have strict security measures in place to prevent unauthorized purchases and ensure that our customers' information is protected.

Unfortunately, we are unable to issue a refund in this situation as the purchase was made with your account and the responsibility for any purchases made with that account lies with the account holder. We recommend that you take steps to protect your account in the future, such as setting up a password or enabling two-factor authentication 

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Q: "My slime is melted or stiff..."

A: Melted slime can be fixed by adding a small amount of activator solution, such as borax or contact lens solution, to the slime and stirring it well. The activator solution will help the slime to harden and regain its original texture.

If your slime has become hard, you can try adding a small amount of lotion or hand sanitizer to it and kneading it until it becomes soft again. You can also try heating the slime gently in the microwave for a few seconds, then stirring it well to help it become soft again.

If your slime has become ruined, it may not be possible to fix it. In this case, you can try starting over with a new batch of slime using the proper ingredients and following the instructions carefully.

To prevent slime from melting or becoming hard, be sure to store it in an airtight container and avoid exposing it to extreme temperatures. It's also important to follow the recipe and use the correct amounts of ingredients to ensure that the slime turns out correctly.

  https://www.youtube.com/results?search_query=how+to+fix+slime+

Q: "My package is LOST in transit"

A: 

If a package is lost in transit with USPS, the customer can file a claim on the USPS website or by contacting their local post office. The customer will need to provide the tracking number and any other relevant information, such as the value of the contents of the package. USPS will then investigate the claim and determine if the package is eligible for a refund or replacement.

If a package is lost in transit with DHL, the customer can contact DHL customer service to file a claim. The customer will need to provide the tracking number and any other relevant information. DHL will then investigate the claim and determine if the package is eligible for a refund or replacement.

If a package is lost in transit with FedEx, the customer can file a claim on the FedEx website or by contacting FedEx customer service. The customer will need to provide the tracking number and any other relevant information, such as the value of the contents of the package. FedEx will then investigate the claim and determine if the package is eligible for a refund or replacement.

If a package is lost in transit with UPS, the customer can file a claim on the UPS website or by contacting UPS customer service. The customer will need to provide the tracking number and any other relevant information, such as the value of the contents of the package. UPS will then investigate the claim and determine if the package is eligible for a refund or replacement.

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